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WhatsApp Communication
WhatsApp integration for sending messages directly from Dolibarr third party and contact records.
What it does
Allows sending WhatsApp messages without leaving Dolibarr, directly from a third party or contact record. Supports multiple providers (official Cloud API, Twilio, Silbo) and maintains a message history.
How it works
- Floating button on third party and contact records
- Messaging provider configuration
- Multi-provider support (Meta Cloud API, Twilio, Silbo)
- Multi-user WhatsApp Web support
- Unread message counter
Benefits
- Direct communication without switching applications
- Message logging within the CRM
- Provider flexibility based on needs
- Improves customer response time
- Multi-user for work teams
Technical sheet
Sends messages without leaving third party/contact records, saves histories and allows multiple connected agents.
Base configuration
- Choose provider and configure credentials/token.
- Define message templates and dynamic variables.
- Assign sender numbers per user or department.
- Enable notifications and message counter.
Variables and parameters
- Active provider and sending limits.
- Maximum response time (SLA).
- Custom fields for merges (e.g. contact name, order).
- Multi-user mode: session locking/rotation.
Recommended flow
- Select contact from CRM.
- Choose template or compose free message.
- Coordinate responses and log milestones.
- Export history for auditing.
Screenshots
Floating button screenshot
Template variables
Messaging flow
Try WhatsApp in our demo
Access the demo
Log in with demo.200 / demo.200 or demo.201 / demo.201